Refund and Cancellation Policy

1. Online Courses and Self-Paced Programs

All sales are final once access to course materials has been granted.

Exception: If a significant technical issue prevents access and cannot be resolved within five (5) business days, you may submit a refund request within 14 days of purchase to kristen@kristenchristycares.com.

2. Live Workshops and Group Training Events

A. Cancellations by the Registrant

• More than 21 days before the event: Full refund, less a 5% processing fee.
• 8 to 21 days before the event: 50% refund of the registration fee.
• 7 days or fewer before the event: No refund. You may transfer your registration to another attendee at no charge with 48 hours written notice.

B. Cancellations by Kristen Christy Cares

If we cancel a live event, all registered attendees will receive a full refund or the option to transfer to a future event. We are not responsible for travel costs or other expenses incurred by attendees.

C. Event Rescheduling

If we reschedule a live event, attendees will be offered the choice to transfer to the new date at no cost or receive a full refund.

3. Corporate and Custom Training Programs

In the absence of a separate written agreement:

• More than 30 days before training: Full refund less a 10% administrative fee.
• 15 to 30 days before training: 50% of the total contracted amount is retained.
• Fewer than 15 days before training: 100% of the total contracted amount is retained.

4. Professional Speaking Engagements

Speaking engagements are governed by a signed Speaker Agreement. All deposits are non-refundable. Booking organizations are responsible for all agreed-upon travel, accommodation, and logistical costs incurred prior to cancellation.

5. Digital Products (Downloadable Resources)

All sales of downloadable digital products are final. No refunds are issued once a file has been downloaded or a download link has been delivered.

6. Subscription-Based Programs

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued for unused portions of a billing period.

7. Installment Plans

You are responsible for completing all scheduled payments regardless of whether you choose to continue participating. Ceasing participation does not cancel outstanding payment obligations.

8. Force Majeure

In the event of circumstances beyond our reasonable control, including natural disasters, public health emergencies, or venue closures, we will work with clients in good faith to reschedule or issue credits. Force majeure events do not automatically entitle participants to a cash refund.

9. How to Submit a Refund Request

Submit refund requests in writing to kristen@kristenchristycares.com with the subject line Refund Request and include:

• Your full name
• Date of purchase or registration
• Program or service purchased
• Reason for your request

We will respond within five (5) to seven (7) business days. Approved refunds will be processed to your original payment method within ten (10) business days.

10. Contact Us

Kristen Christy Cares
kristen@kristenchristycares.com
Colorado, USA